Customer Success Associate

Confidential

Charlotte, North Carolina Hybrid permanent

Posted: May 12, 2026

Job Description

About AURA

AURA is the world’s leading emergency response marketplace. AURA is a technology platform which enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device.

Role Overview:

AURA is seeking a Customer Success Associate to strengthen and grow key B2B relationships, ensuring that our customers and their end users receive exceptional service experience.

This role is ideal for a dynamic, customer-focused professional with a background in B2B account management, customer success, and technology-driven solutions.

Key Responsibilities:

Strategic Relationship Management

Develop and maintain strong, long-term relationships with key stakeholders within customer organisations.

Act as the primary point of contact, ensuring seamless communication and resolution of customer queries

Advocate for customers by understanding their needs and providing feedback to internal teams to enhance products and services

Customer Growth & Retention

Implement, and optimise customer success playbooks and adoption strategies tailored to different customer segments

Drive customer expansion by identifying upselling and cross-sell opportunities to increase revenue for both AURA and its partners

Execute initiatives that contribute to end-user growth in collaboration with customers

Onboarding & Implementation

Manage the onboarding of new customers, coordinating with cross-functional teams to ensure smooth integration and adherence to timelines

Provide training and guidance to customers on AURA’s solutions, enabling effective adoption across their business units

Cross-functional Collaboration

Work closely with internal teams to execute customer success strategies

Performance Monitoring & Reporting

Maintain regular check-ins and status updates with customers

Analyse customer data to drive decisions and continuously improve customer satisfaction

Requirements:

Customer success experience

Account Management experience

Strong communication skills

Data-driven with strong customer analysis

Managing and growing key customer accounts

Drive adoption and retention strategies

Ability to work independently in a fast-paced environment

Industry experience in security, technology, or SaaS is advantageous

Why Join AURA?

Work with an innovative team dedicated to making a real impact on safety and security. Be part of a fast-growing company with opportunities for career advancement.

Enjoy a dynamic work environment where your contributions shape the future of emergency response solutions.

If you are a strategic, results-driven professional passionate about customer success, we encourage you to apply and join us in creating a safer world.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.