Customer Solutions Manager

Ambrook’s mission is to help family-run American businesses become more profitable and resilient.

Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by.

Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation.

Ambrook is rebuilding the financial infrastructure that independent operators rely on.

We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.

Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America.

We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries.

We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy.

The Opportunity

Ambrook is looking for someone who thrives at the intersection of relationship building, problem solving, and financial workflows. You’ll be working directly with farmers, ranchers, and rural business owners to help them make more confident financial decisions using Ambrook’s tools and services. We work closely with customers to understand their needs and help them meet their goals - the role is part advisor, part problem solver, part builder.

You’ll play a critical role in supporting more complex farm and ranch operations, helping them get the most out of Ambrook’s bookkeeping, reporting, and financial tools, and ultimately giving them the tools to make CFO-level decisions. If you’re excited about supporting the folks doing the hard, on-the-ground work, we want to hear from you.

We’re looking for someone who can…

• Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action

• Advise customers on how to leverage their financial data to make better decisions—whether it’s breakeven pricing, enterprise profitability, or loan readiness

• Translate ambiguous customer challenges into product feedback or scrappy workarounds that meet customers’ needs when the ideal solution doesn’t yet exist

• Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate

Within 1 month, you’ll…

• Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers

• Shadow priority customer and design partner onboarding calls and start building your own relationships with producers

• Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures

• Develop a point of view on how Ambrook creates value for multi-entity or complex operations based on their reporting needs

Within 3 months, you’ll…

• Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation

• Proactively identify common pain points and create documentation, tools, or processes to address them

• Become a trusted partner to producers by helping them unlock insights from their financial data

• Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates

• Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development

Within 6 months, you’ll…

• Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction

• Run customer business reviews focused on enterprise-level reporting, operational improvements, and financial strategy

• Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs

• Identify ways to deepen relationships through expanded reporting, educational resources, or support touchpoints

• Pilot new playbooks for onboarding or expansion with high-opportunity accounts

About You

• You have a background in finance, accounting, FP&A, or consulting, and a solid understanding of financial statements and financial management

• You have a curiosity about working with agricultural producers or rural businesses, or have worked with them directly

• You’re comfortable working directly with customers to troubleshoot financial data and enjoy turning messy or incomplete information into something useful and actionable.

• You have strong technical aptitude and can quickly learn, configure, and navigate new software platforms, workflows, and tools.

• You’re naturally curious and have strong written and verbal communication skills

• You’re a patient, thoughtful communicator who builds trust quickly

Benefits

• Competitive salary

• Health insurance

• 401(k) with matching contribution

• Flexible vacation time

• Flexible work hours

• Work-from-home/remote office stipend, or desk at Ambrook’s NYC office

• Wellness stipend

• Professional development stipend

Our values

• Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.

• Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.

• Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.

• Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.

• Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.