Customer Solutions Director

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What’s the scope of this role?
The Customer Solutions Director is accountable for defining and governing end-to-end solution architecture for the company’s telco software offerings while serving as a trusted technology advisor to telecom operator clients. The role guides customers on architecture modernization, cloud adoption, OSS/BSS strategy, and complex system integration, ensuring alignment between business intent, solution design and delivery feasibility.

As the senior technical authority, the Customer Solutions Director sets architecture standards and reference designs across products, works closely with the CTO and engineering teams, and supports complex customer engagements. With deep expertise in OSS/BSS, cloud-native architectures, APIs, and telco standards, the role ensures scalable, secure, and future-ready solutions for both the vendor and its clients.

The Customer Solutions Director contributes to solution architectures and best practices, but with a strong emphasis on customer-specific solution design, storytelling, and executive communication, ensuring solutions are scalable, secure, and future-ready while bringing business value in customer reality.

What skills and experience will you need for this role?

• Proven expertise in solution and enterprise architecture for large-scale, mission-critical software systems, with strong ability to frame architecture in business terms

• Strong client advisory mindset, capable of understanding customer strategy, identifying constraints and obstacles, and proposing solution options with clear rationale and impact

• Deep understanding of telecommunications architectures, including OSS/BSS, network and service orchestration, charging, billing, and customer management and integration with network platforms

• Ability to design and articulate end-to-end solution architectures, spanning products, integrations, data, and operational processes

• Expertise in cloud-native architectures, microservices, APIs, and event-driven design

• Strong knowledge in legacy modernization and complex system integration, including multi-vendor brownfield environments

• Architecture governance skills, including defining principles, standards, reference architectures, and design review processes

• Ability to develop and articulate end-to-end solution narratives, including architecture diagrams, transformation roadmaps, and business-aligned trade-offs

• Excellent communication, storytelling, and influencing skills across executive, technical, and commercial audiences

• Proven ability to create clear, compelling, and executive-ready presentations that convey architectural intent and business value

• Ability to balance customer vision, product capabilities and delivery constraints

• 12+ years of experience in software architecture, with significant experience in the telecommunications industry

• Demonstrated experience leading architecture for complex, multi-vendor telco environments

• Proven track record advising telecom operators on technology transformation, cloud migration, and OSS/BSS modernization from strategy to execution

• Experience working closely with engineering and delivery teams to ensure solutions are implementable and coherent

• Experience supporting pre-sales, RFPs, and executive customer engagements, including solution positioning and differentiation

• Familiarity with TM Forum standards (e.g., TMF Open APIs, SID, eTOM)

• Experience working in Agile, DevOps, and CI/CD delivery models

• Prior experience in a software vendor or system integrator environment preferred

• Happy to Travel

Who is Netcracker Technology?We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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