Customer Solutions Coordinator (Technical & Operations)

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

We’re looking for a highly organised and technically minded Customer Solutions Coordinator (Technical & Operations) to support the successful delivery of customer orders, lead times, and special projects. This role sits between Customer Service, Planning, and Operations, ensuring customer queries, technical requests, and non-standard requirements are coordinated and actioned efficiently, while delivering a high-quality customer experience.

What you'll do

• Act as a key point of contact for customers regarding order status, lead times, special requirements, and technical enquiries, providing timely and professional responses and escalating issues where required.

• Support Customer Service with complex order-related and technical product enquiries to ensure a high-quality customer experience.

• Liaise daily with Planning, Operations, and Production teams to align customer expectations with manufacturing capacity and priorities.

• Track and manage customer priorities and lead time commitments, ensuring urgent matters and key delivery milestones are clearly communicated and actioned.

• Identify risks to delivery (materials, capacity, technical constraints) and help drive practical, timely solutions.

• Coordinate special customer projects, non-standard requests, and proof-of-concept developments, including preparing clear technical briefs and feasibility assessments.

• Support trial builds, testing, troubleshooting, root cause analysis, and continuous improvement by documenting recurring issues and recommended actions.

• Maintain clear communication, records, and updates across all stakeholders.

• All other duties as assigned

Who you are

• Proven experience in a customer liaison, technical support, or coordination role within a manufacturing or supply chain environment.

• Strong customer-facing communication skills (written and verbal).

• High attention to detail with the ability to manage multiple priorities and deadlines.

• Strong planning, coordination, and stakeholder management skills.

• A technical mindset with the ability to understand product functionality and manufacturing constraints.

• Strong problem-solving skills and a calm, solutions-focused approach.

• Experience working with ERP/MRP systems, production schedules, or planning teams (desirable).

• Exposure to made-to-order or engineered products (advantage).

What's in it for you

• Signature career development opportunities to help you grow professionally

• Enjoy a generous employee discount on our products

• Be part of an amazing culture with strong collaboration across teams

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

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