Customer Solutions Account Executive, Professional Services

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Customer Solutions Account Executive – Professional Services to join our Sales Team based in Germany (Munich / Hamburg).

What you'll do

• Own the entire sales strategy and execution for your key customers, including territory & account planning, pipeline & opportunity management, and forecasting.
• Help shape Adobe Customer Solutions into a digital marketing consultancy with end-to-end capabilities to propose complex digital marketing use cases
• With your customers, build a vision of their Digital Transformation and our role to support it, growing into the role of a trusted advisor
• Negotiate and contract consulting engagements with customers to implement Adobe Digital Marketing solutions and improve the business value from existing implementations, and drive the sales process until closure
• Collaborate intensively with project delivery teams to facilitate the delivery of outcome-driven engagements that maximize customer value realization and ensure customer satisfaction through the achievement of customer business goals, turning each customer into a reference

What you’ll need to succeed

• 8-12 years of experience in Sales with focus on the Services / Consulting business
• Strong experience in performing sales planning and pipeline management
• Proven experience in negotiating engagement pricing and contractual agreements.
• Understanding of Custom Consulting (scoped engagements) as well as Subscription Services for Customer Support, Learning Services and outcome-based engagements that are focused on implementing or optimizing workflows in multiyear relationships
• Ability to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises
• Developing and maintaining strong relationships at both C-level and functional levels
• The highest work standards and structured methodologies
• Ability to multi-task within tight time frames, and rapidly amend plans and tactics in response to changes in priority or situation
• Detailed planning and control skills
• Using internal resources and business partners to provide solutions to customers’ challenges
• Fluency in both German and English is mandatory

Additionally we would like to see

• Deep understanding of digital marketing or adjacent domains (e.g. CRM, E-Commerce), and the ability to leverage AI and agentic AI innovations to accelerate and scale customer outcomes
• Extensive and proven experience (Engagement Management, Project Management, Consulting Management)
• Proactive individual with a ‘‘can do’’ attitude who focuses and commits

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.