Customer Solution Engineer

ABOUT WEAVIATE

Weaviate https://weaviate.io/ is an AI startup with open source and creativity at its core. Our AI-native vector database uses machine learning to create meaningful insights from unstructured data in a completely new way. Named one of Forbes’ Top 50 AI startups, and with over a million monthly downloads, Weaviate is quickly growing in popularity with developers and enterprises alike.

Our team members work remotely across the globe with the flexibility to work from anywhere and at any time. Our people experience this as a massive benefit! Operating with a strong sense of ownership and collaboration, our teams prioritize results while empowering each individual to do their best work.

ABOUT THIS ROLE

As a member of Weaviate’s Customer Solution Engineering Team, you will provide hands-on technical guidance and ensure our enterprise customers can effectively utilize our vector database to its fullest potential. You will work closely with customers to troubleshoot issues, guide them through complex setups, and ensure their success with our products. You will use your learnings and experience to instill repeatable processes and playbooks into our CSE, Product, and Engineering organizations to ensure Weaviate can scale effectively as our customer base grows.

THIS IS WHAT YOU’LL BE DOING

- Provide expert technical guidance and support for Weaviate's products. Assist customers with deployment, configuration, troubleshooting and usage best practices.

- Collaborate with our engineering teams to diagnose and resolve software issues, ensuring high availability and performance for all users.

- Contribute to product development by reporting back customer feedback and participating in planning sessions to discuss improvements or new features.

- Offer guidance and support to customers during product updates, migrations, and deployments.

- Lead data migrations for customers moving from a proof of concept, or open-source deployment to our enterprise offerings.

- Contribute to the evolution of our CSE team by designing and implementing the activities, playbooks and structures required to support our growing customer base.

WHAT WE ARE LOOKING FOR

- 5+ years of experience in a technical role like a Technical Account Manager, Solution Engineer, Solution Architect, or a similar role within the tech industry, preferably with a focus on software or database technologies.

- Experience with python and/or Go as well as SME in AI use cases and technology (generative search, RAG implementation, vector DBs).

- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.

- Familiarity with cloud services (AWS, GCP, Azure) and infrastructure as code tools like Terraform and Kubernetes.

- Experience with monitoring tools like Grafana and Prometheus is advantageous.

- Exceptional communication skills, capable of explaining complex technical concepts in clear, customer-friendly language.

- A proactive, customer-first mindset, with a dedication to resolving customer issues and enhancing their experience with our products.

- We value team members who thrive in a dynamic startup environment, working independently, managing their workload, and taking ownership amid shifting priorities and tight deadlines.

- Alignment with Weaviate's company values https://weaviate.io/company/about-us#our_company_values, demonstrating a commitment to innovation, quality, and teamwork.

WHAT WE OFFER

- 100% Remote Work: Work from anywhere in the world where you can do your best work. Whether it’s your cozy home office, a co-working space, or a beachside café. Read more here https://weaviate.io/company/remote.

- Flexible Time Off: We trust you to manage your time (off). Take the time you need to recharge, travel, or just enjoy life outside of work. Read more here https://weaviate.io/company/playbook/taking-time-off-at-weaviate.

- Competitive Pay & Equity: We offer compensation that reflects the value you bring to the team, along with the opportunity to share in our success through equity.

- Local Benefits:

- US: Healthcare, dental, vision insurance, 401(k) employer matching.

- Netherlands: Holiday allowance, pension plan.

- Other countries: Benefits provided via our Employer of Record (EOR) partner, tailored to local standards and regulations.

- Tech stack: We provide you with a shiny new MacBook, and you’ll receive a stipend to upgrade your home office.

- Grow, Learn, and Collaborate: We provide a dedicated budget to help you sharpen your skills and grow your career. Work with a curious, collaborative, smart, and innovative (fun) team that encourages growth and impact.

ARE YOU INTERESTED?

Have a look at this page https://weaviate.io/company/careers#interview-process to learn what you can expect from our interview process. Be aware that conducting a background check is part of our onboarding.

If you’re interested in Weaviate and this role, please apply through this vacancy. We’ll be in touch in response to your application. This way, we can ensure you have the best experience while allowing our team to focus on doing their best work.