Customer Solution Consultant

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence.

As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector.

For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

 

 

• Maintaining contact with, and providing support for assigned (internal) customers and suppliers
• General customer advice on the MyPortal / EmployeePortal systems and in the future “MyT” Portal
• Conclusively clarifying complex customer requests/orders,also in collaboration with other functional units; resolving process disruptions and supporting process optimization measures, if applicable
• Introducing and following up on escalation measures
• Handling written queries of DT colleagues and external suppliers and tracking them in Salesforce and SMnow
• Different kinds of administration tasks: access creations and updates, password resets, incident handling, clarification with technical departments, preparation of reports
• Incident Management: deep research in SMnow to handle System inquiries
• Participation on international projectsWillingness to learn new processes and tasks and actively participate in their development and improvement
• Other ad-hoc activities defined by Superiors
• minimum Secondary education with leaving examination in area of Economy or Accouning
• fluent English, German is a big plus
• Customer friendly spirit and team player
• Experience with Salesforce, SMnow or Systems and -Tools Support
• Know- how of MS Office (Excel, Word, Outlook) is a big plus
• Self-confident and friendly style of communication
• Motivation to be creative and to collaborate on process developments and innovations
• Proactive approach to the tasks and new challenges
• Focus to independently find a solution in complex situations

 

 

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