Customer Services Officer

Customer Services Officer

Buller District Council | Westport, New Zealand
Part-time | 20 Hours per week | Grade 9

Join the Buller District Council Team! | Hono atu ki te roopu Kaunihera a rohe o Buller!

Are you a people-focused professional who enjoys variety, problem-solving, and making a positive difference in your community? Buller District Council is seeking a Customer Services Officer to be the welcoming face of Council and provide high-quality customer service and administrative support across the organisation.

This is a frontline role where every interaction counts, and where you’ll play a vital part in supporting our residents, ratepayers, and wider community.

Who are we? | Ko wai tātou?

At Buller District Council, we are a dedicated, customer-focused team committed to supporting our communities from Karamea to Punakaiki and inland to Reefton. We pride ourselves on delivering professional, respectful, and accessible services while working collaboratively across teams.

If you’re passionate about customer service, enjoy working with people from all walks of life, and want to contribute to a council that values community wellbeing, we’d love to hear from you.

Why Join Us? | He aha te hono mai ki a mātou?

Be part of a values-driven organisation committed to Te Tiriti o Waitangi

Enjoy a varied role where no two days are the same

Work in a supportive, collaborative team environment

Contribute directly to positive outcomes for the Buller community

Access learning, development, and wellbeing-focused initiatives

Maintain a healthy work–life balance in a scenic district

What Will You Do? | Ka aha koe?

Key responsibilities will include:

Delivering exceptional customer service in person, by phone, and in writing

Responding to customer enquiries, requests, compliments, and complaints

Processing payments and performing cashiering duties accurately

Assisting the public with applications, forms, bookings, and general enquiries

Managing bookings for Council facilities and meeting rooms

Providing administrative and coordination support across Council teams

Registering applications and customer requests in Council systems

Supporting facility planning, funding applications, and asset management activities

Participating in team projects, training, and emergency management activities as required

Who Are You? | Ko wai koe?

We are looking for someone with:

Essential:

Proven experience in a customer service, reception, or call-centre environment

Excellent verbal, written, and interpersonal communication skills

Strong time management and multitasking abilities

Confidence using a range of computer systems and technology

A calm, professional approach to conflict resolution and challenging situations

A positive attitude, reliability, and strong work ethic

Desirable:

Experience working in a local government or public sector environment

Familiarity with administrative or cashiering functions

Knowledge of health and safety legislation and compliance

Ability to empathise and communicate effectively with diverse communities

Our Mission | Tō tātou mīhini

To serve the residents of the Buller District, conscious of their needs, by providing facilities and services and creating an appropriate environment for progress and development while preserving the distinctive natural, cultural, and historical environments.

If you’re ready to make a meaningful contribution and be part of a supportive, community-focused organisation, we’d love to hear from you.

All applications are required to be accompanied by a cover letter and a copy of your current Curriculum Vitae.

Any enquiries about this role please email: [email protected]

Applications close: 20th February 2026