Customer Services Manager

Efihr

BE-Antwerp permanent

Posted: January 30, 2026

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Quick Summary

As a Customer Services Manager, you will be responsible for managing a team of consultants and implementing help desk methods and procedures to improve service levels and customer satisfaction.

Required Skills

Customer Service Team Management Process Improvement Service Level Management Data Analysis Collaboration Motivation Recruitment Mentoring Reporting

Job Description

As a Customer Services Manager, you manage a group of consultants who are part of the global Customer Services team. You organize regular service meetings, maintain and improve service levels, and fine-tune OMP’s services offering, organization, and the way we work with customers.

You are responsible for:

• Designing and implementing help desk methods and procedures.

• Providing input for process improvements to the responsible managers.

• Managing team resources to ensure support availability within business hours and the agreed service levels.

• Determining and enabling support strategies and guidelines in line with overall customer services objectives.

• Analyzing statistics and compiling accurate reports on customer service KPIs.

• Building and maintaining a solid customer service collaboration with other OMP teams.

• Motivating team members to provide excellent support service to customers and improve the overall customer experience

• Recruiting, mentoring, and helping customer services consultants grow.

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