Customer Services Coordinator

Job description:

Our client, a well-established manufacturer operating in a regulated environment, is seeking a proactive and customer-focused Customer Service Co-Ordinator to join their operations team.

This is a key role within the business, acting as the primary interface between customers and internal teams, ensuring orders are managed efficiently and delivered on time and in full (OTIF). The successful candidate will have the opportunity to shape and develop the role, driving improvements in customer satisfaction, communication, and operational efficiency.

Responsibilities include but are not limited to:

• Build and maintain strong, long-term relationships with customers across multiple regions.

• Process and manage customer orders through the ERP system, ensuring accuracy and timeliness.

• Monitor and maintain promised delivery dates on all open sales orders.

• Prepare commercial invoices and export documentation for international shipments.

• Liaise closely with warehouse, logistics, production planning, and finance teams to ensure customer requirements are met.

• Coordinate and prioritise multiple customer orders across capacity-constrained production environments.

• Track order progress end-to-end, ensuring full visibility and proactively expediting where required.

• Communicate effectively with customers regarding order status, changes, and timelines.

• Support the development and maintenance of rolling sales forecasts in collaboration with finance.

• Act as the voice of the customer internally, representing customer priorities in meetings and decision-making forums.