Customer Services Consultant (1st line)
Efihr
Posted: April 1, 2026
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Quick Summary
As a Customer Services Consultant, you will be the first point of contact for customers encountering issues with our software, providing solutions and reducing outstanding customer calls. You will be responsible for gathering information, assigning tickets, and finding solutions to customer problems. You will be determined to find solutions and make customers' days better.
Required Skills
Job Description
As a Customer Services Consultant, you are the first point of contact when customers encounter issues with our software. With your high-level overview, you gather the necessary information on their questions and issues. You then assign tickets to second-line colleagues, or if necessary, to third-line experts.
You are responsible for:
• Making your customers’ day by providing solutions for the challenging problems they experience.
• Reducing outstanding customer calls. You take ownership of the tickets assigned to you and are determined to find solutions.
• Accurately estimating the importance, urgency, and difficulty of the support request.
• Preparing clear and structured input on tickets that need support from one of your colleagues and ensuring the ticket is handled accordingly.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.
• Taking care of cloud platform operations 1st line.
• Other ad-hoc office admin tasks requested by company