Customer Services Advisor / Administrator

About the Role

Elixir Garden Supplies is a thriving e-commerce company with over 13 years of success in the online marketplace. We pride ourselves on our dynamic, collaborative culture and commitment to delivering exceptional service to our customers. As we continue to grow, we’re looking for a motivated individual to join our Customer Services team.

We are hiring for one permanent role. In this role, you’ll be the first point of contact for our customers, ensuring their experience is smooth and positive.

Your responsibilities will include:

Responding to customer enquiries via phone and email

Assisting with missing parcels, complaints, and general queries

Processing sales orders and managing data entry

Handling order changes, cancellations, and issuing refunds or replacements

Tracking deliveries and liaising with couriers

Collaborating with colleagues to resolve issues efficiently

Essential Skills:

Strong communication skills (written and verbal)

Good organisational skills and attention to detail

Ability to work under pressure and manage multiple tasks

Team player with a positive, reliable approach

Basic IT skills (Microsoft Office or similar)

Desirable (but not essential):

Customer service or call centre experience

Gardening or horticultural knowledge

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.