Customer Service Systems Specialist, EMEA

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First

• We act in the best interest of the runner

• Word is Bond

• We do what we say we’ll do

• Champion Heart

• We give our all in everything we do

• There is no “I” in Run

• We stay generous with our humanity

• Keep Moving

• We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

Your Job:

As the Customer Service Systems Specialist, EMEA at Brooks, you are responsible for upholding the established standards of customer service excellence set by the Brooks EMEA team representing Customer Service in IT projects and systems supports as the business expert for CSR processes. The Brooks Customer Service team meets the needs of the retailer by building strong relationships and supporting them through order processing, tracking, and reviewing performance against KPIs and product explanation. You will be the primary contact for our marketplace business (PPP) for EDI support, providing guidance and training. You will also support the Customer Service System Team Lead, EMEA in other EMEA IT projects for B2B Customer Service.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.