Customer Service Support Representative

Overview

In this dynamic position, you will significantly contribute to Esri's achievements by providing administrative support to Customer Service team members. We invite you to use your strong people skills and passion for helping others to support various functions focused on delivering exceptional service. This position has advancement potential within the department and other areas throughout the organization.

Responsibilities

• Provide exceptional support: Our team works closely together to efficiently handle a wide range of requests, contributing to our customer success. This includes proficiently managing a high volume of incoming e-mail correspondence, processing mass customer data updates, ensuring the accuracy and upkeep of customer information.

• Order Processing: Accurately and promptly generate sales orders to support internal employees attending Esri conferences and handle large volumes of order requests to support Customer Service and other Esri teams, ensuring timely and accurate fulfillment.

• Master Support team responsibilities: Develop a thorough understanding of all roles and responsibilities within the Support team to provide effective back-up coverage when needed. This includes cross-training in various tasks and processes to ensure seamless support during absences or periods of high demand.

• Continuous Improvement: Actively seek out and engage in new opportunities to contribute as the company expands. This includes identifying areas for improvement, participating in training and development programs, and taking on additional responsibilities to support the company's growth and success.

Requirements

• 1+ years of experience working in a professional office environment

• Effective written and verbal communication skills

• Ability to work independently as well as in a team setting

• Strong prioritization and multi-tasking skills, including high attention to detail

• Knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)

• High school diploma or equivalent

Recommended Qualifications

• Bachelor’s degree in business or related field

• Minimum typing speed of 35 wpm

• Knowledge of SAP and Salesforce

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$17—$26 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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