Customer Service Support Agent with Portuguese

remote type
Hybrid
locations
Madrid Office - Spain
Madrid City Center - Spain
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR10773

About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do
Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
Through experience, independently assign priorities to reported issues
Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform
Manage and safeguard the confidentiality, performance, and availability of our business applications
Who you are
You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role
You have strong skills in MS Office (especially MS Excel/Outlook)
You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement
Experience in the Card Payment industry will be a strong asset
You are fluent in English and Portuguese, verbal and written (native level)
Must be a good communicator
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now
At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.