Customer Service Supervisor – Order Management

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

This role leads a customer support team responsible for providing accurate, timely, and high quality service to internal and external customers. The position focuses on team leadership, operational execution, continuous improvement, and delivering consistent customer experience.

Responsibilities may include the following and other duties may be assigned:

• Lead and support a customer service team by providing daily guidance, coaching, and performance feedback.

• Serve as a point of contact for customer inquiries related to orders, shipments, inventory availability, returns, and pricing adjustments.

• Oversee order management processes, including web‑based ordering and registrations, and coordinate with internal partners to resolve customer issues.

• Manage inventory‑related activities, including forecasting, replenishment, allocation, and EDI processes, to support service level targets.

• Identify process improvement opportunities and collaborate with partners to enhance efficiency and customer satisfaction.

• Support staffing, workload planning, and productivity to ensure operational goals are met.

• Proficiency in ERP and order management systems (e.g., SAP) and standard reporting tools

Leadership Responsibilities:

• Coach, mentor, and develop team members to support performance, engagement, and growth.

• Conduct regular one‑on‑one meetings and performance discussions.

• Foster an inclusive, collaborative, and respectful team environment aligned with Medtronic values.

Required Knowledge and Experience:

• Six Sigma training or certification (Yellow Belt, Green Belt, or higher) preferred

• Experience applying Lean and Six Sigma methodologies to reduce variation, eliminate waste, and improve customer-facing processes

• Experience working in a regulated environment with a strong focus on quality, documentation, and compliance

• Experience leading or supporting customer service operations

• Strong communication and problem‑solving skills

Education or equivalent experience:

• High School Diploma/GED with 5 years of experience, or Associate degree with 3 years of experience, or Bachelor’s degree

• 1+ year of customer service supervisory experience or 3+ years of customer service experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here