Customer Service Specialist

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

 

Summary and purpose of the Job:

The role of Customer Service Specialist is to assist the Offboarding Delivery team with their day-to-day administration across Offboarding services with the suppliers

This will be a varied role as you will be providing administrative support across two areas of Operations.

Responsibilities:

The extent of your duties will include but are not limited to:

· Monitoring the supplier portal to make sure the services has been cancelled

· Performing daily process to review usage and update services accordingly

· Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)

· Order management to make sure your WIP is up to date daily

· Placing/amending orders on supplier portals

· Internal sales support, availability requests etc

· Processing cancellations with suppliers for PSTN line. Broadband and Ethernet

· Service re-in statements on the supplier portal

· Liaising with billing department to make sure services have stopped

· Liaising with Internal departments if needed

· Removing radius details from different portals

 

What We’re Looking For:

• Customer Service Experience: Previous experience in a customer support role, preferably in a call centre.
• Positive Attitude: A strong customer focus and a “can-do” approach.
• Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles.
• Communication Skills: Excellent written and verbal communication skills, with attention to detail.
• Technical Proficiency: Familiarity with Microsoft Office Suite and a basic understanding of web browsers and databases.
• Multi-tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team.
• Organisational Skills: Highly organised with strong time management skills.
• Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile.
• Reliability: A dependable and approachable team member.
• Desire for Impact: Previous experience in telecommunications or ISP support is a plus.

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.