Customer Service Specialist (Polish speaker)

Payugpo

Warsaw, Poland Hybrid permanent

Posted: March 27, 2025

Job Description

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system. The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

EXCITED YET? Keep reading to discover more about this opportunity!

RESPONSIBILITIES AND KEY ACTIVITIES:
• Supporting PayU B2B and B2C customers via phone, email, live chat in a 24/7 & weekends system,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

QUALIFICATIONS AND EXPERIENCE :
• Education - minimum secondary education,
• English language – minimum B2 level,
• Very good knowledge of the Polish language both in speech and writing,
• Ability to formulate thoughts clearly in written form,
• Good working knowledge of the Office package (Word, Excel, Power Point),
• Minimum six months of experience in Customer Support.

BEHAVIOURAL COMPETENCIES:
• Communicativeness,
• Ability to work as part of a team,
• High personal culture,
• Ability to build a positive company image,
• Empathy.

WHAT WE OFFER:
• Work in an international organization operating in a rapidly changing industry,
• Full-time employment under a contract of employment,
• Benefits: ability to develop one’s own package in MyBenefit system,
• Series of training,
• Friendly work atmosphere in a young cooperation-driven team,
• Ability to work in a hybrid model after probation period,
• Quarterly bonus.

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