Customer Service Specialist (Polish speaker)

We are seeking a Customer Service Specialist to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints. This role operates on two shifts, includes weekends and holidays. The ideal candidate has excellent communication and multitasking skills, strong problem-solving abilities, and a commitment to exceptional customer service.

Responsibilities::
• Supporting PayU B2B and B2C customers via phone, email, live chat in a shift & weekends system,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications: :
• Minimum six months of experience in Customer Support or other customer-oriented role.
• Education - minimum secondary education.
• Very good knowledge of Polish and English language both in speech and writing.
• Ability to formulate thoughts clearly in written form.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Strong team player with collaborative mindset.
• Professional demeanor and high personal integrity.
• Able to represent and enhance the company’s image.
• Empathetic, patient, and customer-focused approach.

What we offer::
• Work in an international organization operating in a rapidly changing industry,
• Quarterly bonus,
• Full-time employment under a contract of employment,
• Benefits: ability to develop one’s own package in MyBenefit system,
• Series of training,
• Friendly work atmosphere in a young cooperation-driven team,
• Ability to work in a hybrid model after probation period.