Customer Service Specialist I, B2B & B2C (Onsite)

Customer Service Specialist I, B2B & B2C (Onsite - 5 days per week in Irvine, CA)

Overview:

The Customer Service Specialist I, B2B & B2C will deliver high-quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives.

The impact you'll make:

• Good written and verbal communication skills, bilingual a plus

• Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution

• Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat

• Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps

• Assess content against Weedmaps policies

• Identify and take action against all reviews/forum posts that require moderation

• Provide detailed notes on each customer interaction

• Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.

• Participate in User Acceptance Testing, reporting defects

• Identify and share enhancement requests from clients

• Follow all standard operating procedures

What you've accomplished:

• 1+ years of experience in customer service supporting B2B clients

• Good communication skills, both written and verbal

• Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment

• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry

• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills

Bonus points:

• Experience with Salesforce

• A passion for the cannabis industry

• Account Management Experience

• Bilingual written and verbal (Spanish)

• Experience with Jira, or other ticketing systems

• Experience with Gmail & Google Suite

• Technical aptitude with respect to SaaS products a plus

The base pay range for this position is $20.94 - $23.24 per hour

2026 US Benefits for Full Time, Regular Employees:

• Physical Health (Medical, Dental & Vision)

• 100% employer-paid premium for employees

• Up to 80% coverage for dependents

• Up to $2,000 company HSA contribution with the High Deductible Health Plan

• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)

• Basic Life & AD&D - employer paid 1x salary up to $250,000

• Supplemental, voluntary benefits

• Student Loan Repayment/529 Education Savings with a monthly company contribution

• FSA (Medical, Dependent, Transit and Parking)

• Voluntary Life and AD&D Insurance

• Critical Illness Insurance

• Accident Insurance

• Short- and Long-term Disability Insurance

• Pet Insurance

• Identity theft protection

• Legal access to a network of attorneys

• PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)

• Paid parental leave

Why Work at Weedmaps?

Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it.

You too can have a hand in shaping the industry’s future; ready to roll with us?

See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate

About Weedmaps:

Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide.

“Freedom to choose. Freedom to access. Freedom to enjoy.”

Notice to prospective Weedmaps job applicants:

Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:

• Our recruiters will always communicate with candidates through an @weedmaps.com email address.

• CORRECT: [email protected]

• INCORRECT: [email protected]

• Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.

• If you are interested in a role at Weedmaps, please apply through our established channels.

• Weedmaps Careers Page or LinkedIn

If you are unsure if a communication is legitimate, please contact our recruitment team at [email protected] and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!

Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.