Customer Service Specialist

Copper River Technologies is seeking a professional and customer-focused Customer Service Specialist to support operations at the Pentagon Customer Assistance Center (PCAC) located within the Pentagon in Arlington, Virginia. The PCAC, operating under the Pentagon Building Management Office (PBMO), serves as a primary point of contact for Pentagon employees and visitors, assisting more than 50,000 customers since its establishment in 2010.

The Customer Service Specialist plays a critical front-facing role, providing walk-in and telephone support to customers seeking information and services from organizations within the Pentagon. This position primarily supports the WHS Hoteling Station while also providing front desk support for PCAC operations. The role requires exceptional professionalism, strong communication skills, and the ability to assist a diverse customer base in a high-visibility environment where first impressions are essential.

This position is on-site at the Pentagon.

Responsibilities (include but are not limited to):

• Provide front desk and telephone support to Pentagon employees, tenants, and visitors.

• Manage hoteling station reservations for CAC-holding visitors and assist with workspace access and technology guidance.

• Assist customers with navigating Pentagon services, amenities, and organizational resources.

• Maintain accurate records of customer interactions using government systems such as Maximo.

• Support scheduling and coordination of special events, permits, and facility reservations.

• Escort authorized visitors to designated areas such as the Hall of Heroes media room and ensure proper use of facilities.

• Maintain bulletin boards, documentation, and customer communications in accordance with established procedures.

• Coordinate with technical support teams to resolve equipment or technology issues.

Essential Job Qualifications and Requirements:

• Clearance:

• Active Public Trust Clearance required

• Education:

• High School Diploma or GED required

• Required Experience and Skills:

• Minimum three (3) years of customer service experience, preferably supporting Department of Defense (DoD) or similar government organizations

• Skills & Competencies

• Strong communication, organizational, and interpersonal skills.

• Familiarity with the rank structure and precedence of U.S. military services and DoD senior leadership.

• Ability to interact professionally with government personnel and senior leadership.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access) and CAC-enabled government systems.

• Ability to learn and navigate the Pentagon Reservation within 60 days of hire.

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Open leave policy and paid holidays

• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.