Customer Service & Shared Services Administrator
Confidential
Posted: March 26, 2026
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Quick Summary
A Customer Service & Shared Services Administrator role involves making outbound calls to customers, providing excellent service, and offering timely solutions, with the opportunity to learn and contribute across multiple areas of the business.
Required Skills
Job Description
Summary:
Raindrop Car Wash is seeking a friendly, professional, and highly organized Customer Service & Shared Services Administrator. The primary responsibility of this role is to make outbound calls to customers who need support with their accounts, ensuring every member receives excellent service and timely solutions.
In addition, this role will provide general administrative support that will vary from week to week, offering the opportunity to learn and contribute across multiple areas of the business, to include Marketing, IT, HR, Training and Operations.
Key Duties & Responsibilities:
Primary Responsibilities – Customer Service
Make outbound calls to customers regarding membership issues, billing, and account support
Handle inbound calls as needed with professionalism and efficiency
Provide clear, friendly, and solutions-oriented communication to resolve customer concerns
Record and track customer interactions and feedback in company systems
Escalate issues to management when appropriate
Manage customer inquiries through multiple channels of communication (i.e. ticket software, company email account and site chats)
Secondary Responsibilities - Administrative Support (Varies Weekly)
Facilitating the hiring and onboarding of new hires
Coordinating logistics for company-wide events
Troubleshooting issues within the company’s CRM software
Assisting with fundraising activities for partnering organizations
Assisting IT with setting up internal access for employees
Qualifications:
Strong understanding of customer service and a high comfort level speaking on the phone
Previous receptionist or front-desk experience preferred
Excellent communication skills (both verbal and written)
Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
Basic computer skills required (i.e. Microsoft Word/Excel/PowerPoint); familiarity with CRM systems, email platforms, and social media tools preferred
Friendly, professional demeanor with a customer-first mindset