Customer Service Retention B2B Support

Sutherland

Cairo, Cairo Governorate, Egypt permanent

Posted: April 30, 2026

Quick Summary

Customer Service Retention B2B Support role is responsible for providing exceptional customer service to our clients, ensuring high-quality customer satisfaction, and driving business growth through effective communication and problem-solving skills. Key responsibilities include managing customer inquiries, resolving issues, and escalating complex problems to ensure timely resolutions. The ideal candidate should have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.

Job Description

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

• Customer Service, sales and retention skills
• Proficiency in English B2 -C1
• Grads and Dropouts only
• Flexibility with night and overnight shifts
• Flexibility with Rotational shifts
• Previous experience in a similar role is a plus
• Sales or Retention experience

Benefits

• Competitive Salary + Achievable KPIS/Allowances/Incentives
• 1.1k night and overnight allowance
• Transportation is provided both ways (Door to Door for ladies)
• Social and medical insurance is provided
• First 3 months are Fully Granted
• Healthiest work environment (Great place to work certified)
• Commission scheme 

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