Customer Service Representatives

Distro

Mérida, Yucatán permanent

Posted: March 10, 2026

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Quick Summary

Customer Service Representatives are responsible for interacting with clients in a fast-paced and service-oriented environment. They must possess excellent communication and interpersonal skills to provide clear information on services, pricing, and timelines. The ideal candidate should be able to work independently and as part of a team.

Required Skills

Customer Service English Call Handling CRM Management Internal Collaboration Service Standards Privacy Regulations

Job Description

We are seeking Customer Service Representatives to join our fast-paced, service-oriented team supporting a U.S.-based home care organization.
Key Responsibilities
• Handle high-volume inbound and outbound calls with professionalism and empathy.
• Provide clear information on services, pricing, processes, and timelines.
• Keep CRM updated with customer notes, statuses, and follow-ups.
• Collaborate with internal teams to ensure smooth client management.
• Adhere to service standards, privacy regulations, and internal procedures.
Requirements
• Advanced English (spoken and written) is mandatory.
• Minimum 1 year of customer service experience (any industry).
• Comfortable managing high call volume (mostly inbound).
Training & Schedule Requirements
• Shifts between 6:30 AM and 9:30 PM PST (8:30 AM to 11:30 PM CST).

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