Customer Service Representative with Polish & Spanish

The Alpega Group is looking for a Customer Service Representative (Polish & Spanish). This role will be part of the operations organization in Alpega.

WHO ARE WE

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find more about our clients and services here:

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak Polish, English, Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

ABOUT THE ROLE

Help our customers have the best customer experience

Gather customer requirements and obtain order information.

Solve customer concerns and escalate issues when appropriate.

Document issues and actions according to customer requirements. Collect, complete, and enter information into the database.

Support the Controlling Department in the process of cancellation, cash collection, and debt mediation.

WHAT WE LOOK FOR IN YOU

Previous experience working in customer service is ideal but not mandatory.

Native Polish

Fluent in English/Spanish

Willingness to learn and grow

Curious and can-do attitude

Resourceful and highly motivated, with a focus on client satisfaction. 

Team player able to build good relationships across functions and collaborate to achieve shared goals.

High accuracy and attention to detail standards

WHAT WE OFFER YOU

Temporary contract (sick leave replacement)

Work model: hybrid with 3 days in the office

Grow and learning opportunities in an international environment.

The possibility to work in a team, but also to work independently.

An excellent career opportunity at a leading player in transportation management software.

We help each other because #bettertogether.

Learn more about Life at Alpega

Our commitment to you

The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.

If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.

Good luck with your application! We look forward to hearing from you.