Customer Service Representative with Administrative Support

Scalesource

Mexico Remote permanent

Posted: August 18, 2025

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Quick Summary

Customer Service Representative with Administrative Support

Required Skills

Customer Service Administrative Support QuickBooks Online RingCentral CRM English Proficiency Spanish Fluency Permit Management Inventory Experience Google Sheets

Job Description

Customer Service & Office Administrative Assistant

Location: Remote (Outside US)

Hours: Full‑time, US time zone

Salary: $1,200 USD per month

What You’ll Do

• Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
• Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
• Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
• Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
• Permits: submit, track, close; keep tidy digital records.
• Update orders/contracts
• Produce simple status and metric reports; keep files up to date in Google/Microsoft.

Must‑Haves

• 2+ years in Customer Service / Office Admin / AR‑AP.
• Hands‑on QuickBooks Online (invoices, payments, reconciliation).
• RingCentral/VoIP: queues, transfers, VM, SMS.
• Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
• English B2+ (spoken/written). Spanish fluent/advanced.
• Full‑time availability in US business hours.
• Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.

Nice to Have

• Permit workflows
• Inventory experience
• Background in construction, home services, or franchises.
• Intermediate Google Sheets/Excel.

Why Join

• Stable, long‑term role in a growing franchise network.
• Training on systems and processes; real impact on customer experience.
• Collaborative, service‑driven culture. Competitive compensation.

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