Customer Service Representative

NeoWork is seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering excellent service by addressing customer questions, resolving issues, and ensuring satisfaction.

As a key member of our support team, you will help maintain our reputation for outstanding customer care and contribute to a positive customer experience.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Document interactions and maintain customer records.
• Collaborate with internal teams to address and resolve customer issues.
• Stay informed about company products, policies, and promotions.
• Identify opportunities to improve customer experience.

Requirements:
• Previous experience in a customer service role is preferred.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional under pressure.
• Problem-solving skills and a customer-focused attitude.
• Ability to work well independently and as part of a team.
• Familiarity with common customer service software is a plus.
• Proficiency in Spanish and/or English is advantageous.
• Basic computer skills and comfort with technology.

Benefits:
• We offer health insurance for contractors

• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position with required in-person sessions in Medellín
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.