Customer Service Representative - Transportation

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. 

 

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. 

 

We take pride in doing good things for the environment to help create a greener, more sustainable future for all. 

It’s simple; we do it right. We AIM for excellence. 

As the Customer Service Representative - Transportation, you will be responsible for managing the flow of information between the customer base and the Planning / Dispatch group to ensure timely execution of service.

What you’re responsible for: 

• Managing inbound communications with customers and drivers/carriers.
• Creating orders in the system to be managed by the Planning / Dispatch department.
• Communicating with customers and carriers to ensure smooth logistics operations.
• Preparing shipping documents (BOLs, packing lists, customs paperwork, labels, etc.).
• Tracking orders in the system through to completion.
• Supporting the supply chain analyst objectives.
• Collaborating with the Inventory Management team to reconcile inventory systems.

To join our team:

• You have a Bachelor’s degree in Supply Chain management, Logistics, Business Administration, or related field (preferred).
• You have experience in logistics, supply chain, or transportation coordination.
• You have strong organizational and multitasking abilities.
• You have excellent written and verbal communication skills.
• You are proficient in logistics software (WMS/TMS), Excel, and ERP systems.
• You have a problem-solving mindset with the ability to work under pressure.
• You have knowledge of shipping regulations and international logistics.

What we offer! 

• A competitive wage, vacation, benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environment that is also a lot of fun! 

This role offers a competitive compensation package with an annual salary range of CAD $50,000–$65,000.