Customer Service Representative - Track and Trace

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Responsibilities:

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Requirements:
• College diploma or bachelor’s degree in business or related field is preferred
• Fluency in French and/or Spanish both verbal and written is a must
• Minimum of 1 year of bilingual customer service experience is a must
• Previous experience in the logistic/supply chain industry is an asset
• Proficient in Microsoft office, with aptitude learn new software and systems
• Ability to prioritize, multitask and adapt to changing rules, regulations and procedures
• Fluency in French and/or Spanish is an asset

Benefits:
• Competitive Salary
• Healthcare Benefit Package
• Employee Assistance Program