Customer Service Representative

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

About PorchToPatio

Since 2008, PorchToPatio has helped customers create high-end outdoor spaces in their own backyard. We are seeking a professional customer service advocate to join our expanding global team for our North American market. In this multifaceted role, you will act as an "outdoor living consultant," guiding customers through their purchases while solving (sometimes) complex logistical challenges to ensure operational efficiency.

Key Responsibilities

• Omnichannel Engagement: Provide top-tier support via email, and live chat, some phone support.

• Consultative Assistance: Help customers navigate our website, place orders, and track shipments.

• Project Enhancement (Upselling): Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.

• Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.

• Operational Tasks: Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.

Qualifications & Requirements

• Communication Mastery: Must possess an exceptionally clear and friendly phone presence. You will act as the vital link between customers, vendors, and internal leadership, requiring the ability to articulate issues clearly and provide concise written updates for technical tickets.

• Self-Starter Attitude: An independent thinker who is comfortable making choices and taking ownership of a customer's experience.

• Technical Proficiency: Must be proficient in Microsoft Office (Excel is a requirement) and possess strong general computer navigational skills.

• Multi-tasking Ability: Comfortable managing multiple browser tabs, CRM tools, and phone lines simultaneously.

• Dependability: Must be available to work the 8:30 AM – 5:15 PM EST shift.

• Preferred Experience: Previous call center experience and familiarity with Zendesk and Monday.com are highly preferred.

What’s Offered

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Competitive salary and equity packages

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Flexible vacation and PTO

At PorchToPatio, we value team members who are eager to grow and master the nuances of the e-commerce industry. We are looking for a dependable professional who takes pride in their work and enjoys providing a "white-glove" service experience. If you are a proactive communicator who thrives in a fast-paced environment, we look forward to reviewing your application!