Customer Service Representative (Shopify & Social Media)

Remote VA

Central Luzon, Philippines Remote permanent

Posted: March 25, 2026

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Quick Summary

Dedicated Customer Service Representative looking for tech-savvy individuals to handle high-volume customer inquiries and support on Shopify and social media.

Required Skills

Customer Service Order Management Scaling Support Operations Social Media Engagement Problem Solving Platform Proficiency Communication Skills Tech Savvy Detail Oriented Positive Attitude

Job Description

Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated Customer Service Representative to be the voice of our brand across our digital storefront and social channels.

If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.

What You’ll Be Doing

• Order Management: Answering high-volume emails regarding order status, shipping updates, and general product inquiries.
• Real-Time Support: Managing our Shopify Chat to assist customers while they shop, helping to convert browsers into buyers.
• Social Engagement: Monitoring and responding to comments and direct messages on Facebook and Instagram with speed and personality.
• Problem Solving: Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time.

What We’re Looking For

• Platform Proficiency: Previous experience using Shopify is a major plus.
• Communication Skills: Exceptional written English with the ability to adapt your tone (from formal email to casual social media).
• Tech Savvy: Strong general computer skills and the ability to learn new software quickly.
• Detail Oriented: You don't just skim; you read the details to get the order right the first time.
• Positive Vibes: A patient, "can-do" attitude even when things get busy.

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