Customer Service Representative - Sales Minerals (all genders)

Oviedo | Full time

Your position
In this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by handling customer inquiries, resolving issues, and coordinating closely with internal teams such as Sales and Logistics. As part of a motivated, global team, you will collect and validate data, prepare and analyze reports, and proactively communicate opportunities for improvement.

Your tasks
Processing purchase orders from Europe, managing customer billing and generating invoices, credit and debit memos
Collaborating closely with Supply Chain functions (Production, Quality, Transportation, and Warehousing) to manage the order book and maintain appropriate inventory levels
Monitoring order follow-ups and coordinating material planning to meet customer demand and forecasts
Analyzing data to create accurate demand plans and utilizing KPIs to drive performance improvements aligned with company objectives
Ensuring timely container and truck pick-ups and deliveries, address payment-related issues, and act as a central point of contact for logistics providers and warehouse partners

Your profile
A Bachelor’s degree, preferably in Industrial Engineering, Business Administration, Logistics and Transportation, International Relations or Communication
Experience with data entry, report generation, and data analysis
Advanced MS Office skills (Outlook, Excel, Word, PowerPoint)
Few years of experience in a Customer Service Representative role, preferably within a manufacturing environment

Languages: Italian – Fluent; English - Fluent
Nice to have: Any additional languages are considered an asset

Our offer
We offer a competitive salary package that reflects your qualifications and experience and aligns with current market values.

Stability: A permanent contract
Flexibility: Flexible working hours for a healthy work-life balance and the possibility of up to 100% home office
Development In-house training programs and unlimited access to LinkedIn Learning
Health: Private medical insurance
Plus: Meal allowance

In addition to these local benefits for Oviedo, we also offer you many global benefits.

Do you want to take the next step?
Please apply online in English, as applications by e-mail cannot be considered for data protection reasons. Here you can find all the details about our application process.

At RHI Magnesita, everyone is welcome! We embrace diversity in all forms and evaluate applications solely based on qualifications and experience. If you share our passion for shaping tomorrow’s world, we’d love to hear from you, even if you don’t meet all the requirements. We also actively encourage individuals with disabilities to submit their application.

Do you have more questions?
Nina Missethon (Head of Talent Acquisition - Europe & CIS)
E-Mail: [email protected]
Phone / WhatsApp: +43 699 1870 5465

About RHI Magnesita
As the global leader in refractories, we supply advanced products, technologies and services essential for high-temperature industrial processes in sectors such as steel, cement, and glass. With around 20,000 employees and production sites across the globe, we are committed to fostering innovation, sustainability, and market leadership. By leading the industry in reducing emissions and supporting our customers' transitions to greener solutions, we are shaping tomorrow’s world.