Customer Service Representative

Confidential

Remote job permanent

Posted: May 11, 2026

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Quick Summary

Customer Service Representative provides general clerical support to the Customer Service and Sales teams.

Required Skills

Customer Service ERP Systems Data Entry Manufacturing Communication Interpersonal Skills Attention to Detail Time Management Microsoft Office Dietary Supplements

Job Description

The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.

Duties & Responsibilities

• Maintaining data in ERP system daily

• Placing orders for clients in conjunction with the account managers

• Work with warehouse personnel to schedule smaller orders

• Emailing weekly inventory sheet to clients

• Assisting customer service team with shipping items for customers

• Answering emails and direct call inquiries

• Taking messages – sending them via email to the appropriate person

• Assisting AM - shipping items, packing, shipping innovations to the correct addresses

• Handle sensitive information in a confidential manner

• Learning the shipping coordinator position to be a back up

• Lead and complete several projects for the customer service and sales teams

• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

• Assist in the maintaining a customer database with the Pre-Planner

• Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers

Working conditions:

• Working schedule: Mon-Fri 8 am - 5 pm EST

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

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