Customer Service Representative - Onsite

Customer Service Representative

📍 Makati City (100% Onsite)

Start Your Career in Healthcare — No Experience Needed!

Looking to launch your career in a stable and growing industry? Want a company that trains you, supports you, and values your growth?

Join ImageNet and become part of the rapidly expanding healthcare support industry. Whether you're a fresh graduate, career shifter, or experienced professional, we welcome motivated individuals ready to make a difference.

No BPO experience? No problem. We provide full training from Day 1.

Why Join Us?

✔ Full paid training — we set you up for success
✔ Stable and growing healthcare industry
✔ Competitive allowances
✔ Day 1 HMO + 1 dependent
✔ Career growth opportunities

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for clients, helping coordinate Non-Emergent Medical Transportation (NEMT) services for patients who rely on timely and accurate scheduling.

You will:

Customer Service Excellence: Provide top-notch customer service, ensuring a positive experience for every interaction.

NEMT Coordination: Efficiently coordinate NEMT services, including scheduling, routing, and dispatching.

Prior Authorization: Secure necessary prior authorizations for NEMT services, adhering to strict guidelines and timelines.

Paratransit Scheduling: Schedule transportation for paratransit passengers, taking into account their specific needs and preferences.

Disruption Management: Address and resolve any transportation disruptions promptly and professionally.

Quality Assurance: Maintain high-quality standards by adhering to established procedures and recommending improvements.

KPI Performance: Meet and exceed key performance indicators (KPIs) to ensure optimal service delivery.

Continuous Learning: Stay updated on industry trends and product knowledge through ongoing training and development.

What We’re Looking For

We’re more interested in your attitude than your experience.

You’re a great fit if you:

Have a genuine passion for helping people

Are eager to learn (no experience required!)

Stay organized in a fast-paced environment

Are comfortable using computers and learning new systems

Have strong attention to detail

Enjoy working as part of a team

Fresh graduates are strongly encouraged to apply.

Work Details

📍 Location: Makati City (Onsite)

⏰ Shifting schedules (including holidays, weekends, and graveyard shifts as needed)

🚀 Can start ASAP — urgent hiring

💸 Up to 28k salary package

Benefits & Allowances

Transportation Allowance

Rice/Meal Allowance

Day 1 HMO + 1 dependent

Ready to start your career in a growing healthcare support company?

Apply today and take the first step toward a stable, rewarding career with ImageNet.

COMPANY OVERVIEW:

Imagenet LLC is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.