Customer Service Representative

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

We are looking for a motivated Customer Service Representative to join our EHS team at our Notting Hill laboratory. In this role, you will play a key part in delivering outstanding client service while supporting the receipt, registration, dispatch, and coordination of soil, water, and air samples.

You will be the first point of contact for many of our clients, ensuring smooth communication, timely updates, and a consistently high level of service that supports strong client relationships and operational excellence.

Key Responsibilities

• Support sample receipt, dispatch, and client enquiries
• Receive, register, and track soil, water, and air samples accurately and efficiently
• Maintain strong client communication, providing updates on sample status, turnaround times, and service issues
• Build and maintain professional client relationships and record key interactions
• Prepare or coordinate quotations and support general client service requests
• Monitor service KPIs and proactively escalate delays or risks
• Liaise with internal teams (laboratory, sales, and client services) to ensure smooth service delivery
• Support safe and efficient operation of the sample receipt facility
• Maintain stock levels of sample containers and consumables
• Ensure compliance with safety procedures, PPE requirements, and quality standards
• Contribute to a clean, safe, and well-organised work environment
• Assist with training and support of team members as required

About You

• Tertiary qualification in a scientific discipline (Diploma or higher) or minimum 2 years’ relevant experience
• Previous experience in a commercial environmental laboratory or client services role is highly regarded
• Ability to obtain required certifications and clearances (e.g. White Card, MSIC)
• This role requires the ability to safely handle samples weighing up to 10–15kg and to stand for extended periods while performing sample receipt and processing duties.
• Current driver’s licence with a satisfactory driving record
• Ability to successfully complete required background and AFP checks
• Strong attention to detail, communication skills, and a client-focused mindset

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work

•    Sustainability is embedded in our culture and the way we do business

•    Paid parental leave

•    Paid time for volunteering day and blood donations

•    Corporate health & wellbeing offers

•    Ongoing learning & development 

•    Career development opportunities (Nationally and Globally)

•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.