Customer Service Representative (Level III)

Collabera2

Phoenix, AZ, United States permanent

Posted: November 10, 2015

Job Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Must be able to work shift from 6:00am-8:00pm and be flexible

Training class will be 10:00am-7:00pm Monday through Friday

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Handles customer calls with somewhat more complexity.

• The bank is closed on Thanksgiving, Christmas and New Years Day.

• All contractors will be expected to work all other days of the week.

Job Requirements:

Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.

• Call center exp desired MUST be able to navigate through multiple systems

• Smile in your voice customer service.

• Mortgage exp helpful.

• Requires advanced knowledge of the organization, products and/or services.

• Must have good communication and problem-solving skills.

• May research issues or transfer to a research function.

• May involve cross selling or up selling of other financial products.

• 2-5 years of experience as a CSR.
• BILINGUAL (Spanish and English) a plus.
• Good job stability.

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