Customer Service Representative (Level III)

Collabera2

Chandler, AZ, United States permanent

Posted: April 1, 2016

Job Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Position Details

Job Title: Customer Service Representative (Level III)

Industry: Banking and Finance

Location: 2565 W Chandler Blvd Chandler, AZ 85224

Duration: 8 months with possible extension

Wok Hours: 40 hours a week

Description

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures

• Uses computerized system for tracking, information gathering, and/or troubleshooting

• May require advanced knowledge of the organization, products and/or services

• Must have good communication and problem-solving skills

• May research issues or transfer to a research function

• May involve cross selling or up selling of other financial products

• Handles customer calls with somewhat more complexity

Requirement

• Candidates MUST have a completed 4 year degree.

Highly prefer candidates that are:

• Accounting/Finance experience

• Highly motivated to build a career at Bank of America

• Able to work 40 hours per week (or more)

To know more about this opportunity, please contact:

Paul Aton
973-232-1097

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