Customer Service Representative

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Customer Service Representative plays a role in delivering exceptional service to both internal and external customers. This position serves as the primary point of contact for inquiries related to orders, products, and services. The representative works closely with customers and the sales team to provide timely and effective solutions, ensuring a positive experience throughout every interaction.

This is a remote position, but the hire must be located near Jasper, IN.

Key Responsibilities

• Communicate effectively with internal teams, service agents, sales representatives, and management.
• Serve as the main contact for customer inquiries, including order status, product details, and program information.
• Assess issues and determine appropriate resolutions for both internal and external stakeholders.
• Respond to incoming calls and emails promptly and professionally, meeting departmental standards.
• Maintain comprehensive knowledge of product offerings, including stock and custom items.
• Stay informed about new products and product updates.
• Investigate and process warranty replacement requests.
• Consistently meet or exceed individual and team performance goals.
• Ensure complete resolution of customer issues.

• Proficiency in business systems relevant to the organization.
• Strong customer-first mindset.
• Positive and professional demeanor.
• Excellent verbal and written communication skills.
• Self-motivated and team-oriented.
• Strong organizational skills with the ability to multitask.
• Ability to remain positive in challenging situations.
• Active listening and effective follow-up skills.
• Solid understanding of product basics.
• Demonstrated leadership in applying continuous improvement principles.

Experience & Education

• College Experience or 2 year degree preferred
• Prior Customer Service experience preferred

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].