Customer service representative

Responsibilities / Tasks

Founded in Germany in 1881, GEA Group is a global leader in engineering solutions serving the food & beverage, dairy, pharmaceutical, and related industries. With more than 18,000 employees worldwide and a strong U.S. presence since 1929, GEA blends a proud heritage with forward-thinking innovation.

At GEA, we’re not just building equipment — we’re building lasting careers. Our strong culture, growth opportunities, and employee support are reflected in an average tenure of 5–11+ years.

Why Join GEA?

Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – 12 paid holidays (including a floating holiday) plus 136 hours of PTO
Invest in your future – 7% 401(k) employer match
Keep learning – Tuition reimbursement to grow your education and skills
Live well – Wellness Incentive Program
Get support when you need it – Confidential Employee Assistance Program
Save smart – Flexible Health Savings and Spending Accounts

Essential Duties/Responsibilities:

• Customer Management & Communication• Serve as the primary point of contact for customers regarding OPRV and lab unit repairs.
• Provide timely and accurate quotes for repair work based parts needs and inspection findings.
• Communicate status updates, repair timelines, and additional findings proactively.
• Ensure customer expectations are met through clear, professional, and timely communication.

• End to End Repair Process Management (OPRV & Lab Units)• Process customer purchase orders and enter all required information accurately in SAP.
• Create and manage RGAs and hazard reviews to support receiving incoming valves and lab units into the warehouse.
• Order required repair parts and track their arrival to ensure timely job progression.
• Receive, inspect, evaluate, and repair OPRVs and lab units according to established standards.
• Document repair steps, findings, part usage, and service details.
• Prepare and package repaired items for return shipment, ensuring proper documentation and providing customers with tracking information.
• Invoice completed repair jobs promptly and accurately.

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• Inventory & Parts Coordination• Maintain accurate inventory levels for OPRV and lab unit repair parts.
• Perform regular stock checks and coordinate replenishment to prevent shortages.
• Order parts for rental fleet repairs and track consumption accurately.
• Rental Fleet Repairs• Inspect, troubleshoot, clean, and repair OPRVs and lab units in the rental fleet as needed.
• Ensure rental equipment is maintained to the highest operational standard.
• Document repair and maintenance activities for internal tracking.

• Field Service Team Support• Assist the service team by preparing and shipping tools, repair kits, and equipment needed for field service jobs.
• Ensure tools are clean, complete, and shipped on time according to technician schedules.
• Track tool shipments and maintain organized service tool logistics.

• Spare Parts Team Backup• Support the spare parts team during vacations or absences.
• Monitor and respond to the spare parts shared inbox, ensuring timely customer communication.
• Process parts quotes, orders, and inquiries as needed.
• Assist with order entry, availability checks, and documentation.

• Administrative Accuracy & Reporting• Maintain organized files, repair logs, RGA documentation, and customer communication records.
• Ensure all SAP transactions are accurate for orders, inventory, repairs, and invoicing.
• Complete repair reports for every job with precise technical details.
• Review open jobs regularly to ensure timely completion and customer satisfaction.

Your Profile / Qualifications

• Experience in customer service, technical service, repair operations, or a hybrid role combining both.
• Strong mechanical aptitude and enjoyment of hands on equipment work.
• Proficiency in SAP for orders, RGAs, inventory, repairs, and invoicing.
• Excellent written and verbal customer communication skills.
• Ability to manage multiple tasks, timelines, and priorities independently.
• Detail oriented, organized, and accurate with documentation.
• Strong problem-solving skills and a solution focused mentality.
• Experience with industrial equipment, valves, or lab devices is a plus.
• Customer forward mindset with strong follow through.
• Highly organized with the ability to manage an entire workflow autonomously.
• Strong sense of ownership and accountability.
• Technically curious with a passion for understanding and improving equipment.
• Calm under pressure with strong time management skills.
• Proactive thinker who identifies solutions before problems escalate.

At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.

The typical base pay range for this position at the start of employment is $26 - $30/hour. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

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