Customer Service Representative (Italian– speaking) – On-site TE06

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Inside Customer Service Representative on our team, you will:

Answering high volume incoming calls/emails/web chats from customers
Dealing with call queries, questions and escalations from each channel
Providing 1st line advice to customers and other parties on general issues
Accurate and consistent record keeping and updating notes on the database
Taking care of all customer complaints and escalating as and when necessary to senior management
Assist senior management by identifying trends and issues
Act as duty manager to aid effective running of the departmen

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are bilingual or proficient in Italian plus fluent in English
Previous experience in an inbound customer services or technical support role
Technically astute
Ability to problem solve and work under pressure

- MS Office - particularly Excel

High level of accuracy and attention to detail
Ability to act on own initiative, within set guidelines to support customers
Experience providing advice, guidance or technical support over the telephone
Team player
Empathetic with genuine care to support Teya's merchants

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

Base salary of 20,000 euros gross/year + up to 1,562 euros gross/year in bonus
Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
Full paid training for the company and the products you will be working on
A modern centrally placed office in Barcelona

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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