Customer Service Representative - Indonesia

Binance

Indonesia, Jakarta Hybrid permanent

Posted: May 30, 2024

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Quick Summary

Customer Service Representative in Jakarta, Indonesia, with a strong focus on delivering excellent customer service and resolving customer complaints in a timely manner.

Required Skills

Customer Service Communication IT Proficiency Time Management Problem Solving Multi-tasking Language Skills Complaint Handling English Proficiency Indonesian Proficiency

Job Description

Responsibilities: :
• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements: :
• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluent in English and Indonesian
• Willing to work weekends and irregular hours which will include night shifts

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