Customer Service Representative - German speaker

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you have strong communication skills, a proactive attitude, and a passion for customer service

Become our Customer Service Representative!

You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.

The duties you will perform day-to-day basis are as follows:

• Handle Driver Requests: manage driver inquiries through multiple channels.
• Continuous Case Monitoring.
• Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.
• Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.

Qualifications

• You have a C1 level of English and are fluent in German.
• You are preferably available full-time.
• You will be working from our Barcelona office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.

What we offer:

• Permanent contract from day one.
• Salary: €24,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.