Customer Service Representative for Healthcare Account | With 21K Signing Bonus

ISTA Personnel Solutions

Makati, Metro Manila, Philippines permanent

Posted: March 12, 2026

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Handle inbound and outbound calls from patients, healthcare providers, and insurance representatives regarding diabetes supplies, order status, billing inquiries, and product information.
• Provide guidance and education to patients on diabetes-related supplies such as glucose meters, test strips, lancets, and other prescribed products.
• Coordinate with billing, insurance verification, and order fulfillment teams to resolve issues related to orders, insurance coverage, and shipment delays.
• Meet or exceed individual and team performance targets including call handling efficiency, productivity, quality assurance scores, and customer satisfaction metrics.
• Ensure confidentiality of patient information and comply with company policies as well as healthcare regulatory standards.

Requirements:
• At least 6 months of BPO experience handling a Voice/Blended account
• US healthcare insurance experience is a PLUS
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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