Customer Service Representative (English Speakers)

Sutherland

Cairo, Cairo Governorate, Egypt permanent

Posted: February 4, 2026

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Quick Summary

Customer Service Representative is responsible for providing excellent customer service to clients in Egypt, with a focus on resolving customer inquiries and complaints in a timely and professional manner.

Required Skills

Customer Service English Proficiency Communication Shift Flexibility Problem Solving

Job Description

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

• Customer Service Representatives and Customer Service skills
• Proficiency in English B2
• Grads and Dropouts only
• Flexibility with night and overnight shifts
• Flexibility with Rotational shifts
• Previous experience in a similar role is a plus

Benefits

• Competitive Salary + Achievable KPIS/Allowances/Incentives
• 1.1k night and overnight allowance
• Transportation is provided both ways (Door to Door for ladies)
• Social and medical insurance is provided
• First 3 months are Fully Granted
• Healthiest work environment (Great place to work certified)

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