Customer Service Representative (CSR - Troubleshooting)

Collabera2

Concord, CA, United States contract

Posted: March 22, 2016

Job Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Contract Duration: 6 months

Pay rate: $14.25/hr

Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a call center environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused.

• Excellent research skills and processes and ability to multitask

• Candidate must have exceptional customer service skills and the ability to work with internal and external teams.

• Ability to provide technical guidance and instruction on the use of computer technologies.

• Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem.

• Ability to research and resolve issues escalated due to complexity and/or time

• Knowledge of current technological developments/trends in area of expertise.

• Ability to evaluate client side technologies and identify their potential impact within the existing environment

• Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment

Desired Skills:

• Technical Troubleshooting
• Knowledge of Treasury Management (Knowledge of CashPro a plus)

Education Recommendations

• High School Diploma

• Bachelor's highly desired, or equivalent professional experience in Call Center/Customer Service or technical discipline

To know more about the position, please contact:

Laidiza Gumera

laidiza.gumera(at)collabera.com

973-774-7804

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