Customer service Representative / Chats

Distro

Buenos Aires Remote permanent

Posted: March 10, 2026

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Quick Summary

Apoyo emocional vía chat a usuarios en crisis en una empresa en Buenos Aires, Argentina.

Required Skills

Customer Service Bilingual English Spanish Emotional Support De-escalation Policy Compliance Czech and English Proficiency Writing Skills Empathy Simultaneous Chat Management

Job Description

Tenemos una oportunidad como Customer Service Representative (CHATS) – Bilingüe EN/ES 💬🌎
🗓️ Disponibilidad: 5 días de conexión – 2 días de descanso ⏱️ Ventana de servicio: 6.5 horas por día ⏰ Turnos: Horario fijo de 6:00 PM a 6:00 AM (con recargos nocturnos) 🌐 Modalidad: 100% remota
📌 Funciones:
• Apoyo emocional vía chat a usuarios en crisis ❤️‍🩹
• Manejo de desescalamiento
• Gestión de 4–5 chats simultáneos
• Alineación con políticas y lineamientos del proyecto
📌 Requisitos:
• Experiencia en servicio al cliente (mínimo 1 año)
• Nivel de inglés B2 o superior 🇺🇸
• Excelente comunicación escrita
• Alta empatía y manejo emocional

#SolvoGlobal
#LI-PROMOTED
#LI-Remote

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