Customer Service Representative

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:

The Customer Service Representative administers all service documentation for the service department. Based on a 4-day work week at our Calgary office, your aim is to be a reliable customer service representative.

This role involves both Customer Service and Order Fulfillment elements. The ideal candidate will have very strong skills in data entry, accuracy, and must possess a familiarity with coordinating information to successfully manage the order fulfillment process. This role will also provide top-notch customer service support while maintaining a positive attitude. Work efforts must align with the needs of the Service Manager and Service Techs. Be a good steward of the company’s service business.

Description of Job Responsibilities:

Work safely and in alignment with all health & safety regulations.

Be knowledgeable of all aspects of our service business systems; training will be provided.

Handle, direct, and action inbound customer communications.

Create and distribute return authorizations for customer units in need of repair.

Handle the sign-in process for customer units.

Open service quotes for service techs, help with presentation and distribution to the client.

Create and communicate purchase orders to our vendors.

Expedite repairs with our vendors.

Pick parts for service work.

Handle customer inquiries on repair status.

Facilitate parts transactions from the warehouse to the Service Order.

Create shipping paperwork and communicate shipping needs to our warehouse team.

Process credit card transactions.

Convert Service Orders to Service Invoices in our billing system.

Coordinate electrical inspections for sales units.

Attend A/R and A/P activities associated with Service & Rental business.

Support other offices in peak periods and for vacation and sick coverage.

Full participation in annual warehouse inventory and unit fleet counts.

Support to the Rental dept as directed by management.

Other duties as required by Hoskin & Measur management.

Requirements and Skills:

Must have a positive attitude

Excellent verbal and written communication skills in English are required

Must be organized and have good time management skills

Proven ability to analyze and offer problem solving solutions for the customer and team members

Partner with key stakeholders, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of the Hoskin Group & Measur Service Department’s business.

Post-secondary education in Business Administration or related discipline would be considered an Asset

Previous experience in an Order Fulfillment role or similar would be considered an ASSET

Proficient with Microsoft applications, particularly Outlook

Must be self-motivated and able to work independently

Familiar with and able to meet or exceed goals

Job Types: Full-time, Permanent

Benefits:

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care