Customer Service Representative

Who we are:

The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition, and health.

Today, the GVF Group is comprised of seven divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Valley Feeds, True Foods, and On-Farm Business Intelligence. Across all divisions, we are united by a common purpose –helping our customers achieve better results through innovation, partnership, and trusted advice.

Founded in 2006, Fortified Nutrition Limited, a division of the GVF Group, manufactures and sells high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana.

Why we have this role:

At Fortified Nutrition, relationships matter. We pride ourselves on delivering exceptional service and building long-standing partnerships with livestock producers across Western Canada. We’re looking for a welcoming, organized, and customer-focused Customer Service Representative to join our Brandon team.

This is much more than a traditional front-office role. As the face of our Brandon location, you will play a critical part in creating a positive and memorable customer experience while supporting order coordination, inventory management, and day-to-day office operations. If you enjoy working with people, thrive in a hands-on environment, and take pride in keeping things running smoothly, we’d love to hear from you.

Working with us:

Regular hours for this position are Monday to Friday, 9:00am-6:00pm with some overtime required from time to time based on business and event needs. This is an in-person role working at 921 Douglas Street Unit B, Brandon, Manitoba.

This position includes a combination of office, customer service, and warehouse responsibilities. The successful candidate will work closely with another team member to balance daily priorities, customer needs, and operational tasks while ensuring excellent service and support throughout the day. Flexibility with breaks and lunch times is required to support customer needs and scheduled onsite visits.

Occasional lifting of feed bags, pails, and product inventory may be required, along with forklift operation and warehouse organization.

What you’ll do: 

Deliver an Exceptional Customer Experience

Welcome customers, answer incoming calls, and provide professional and friendly support.

Build strong relationships with customers, sales representatives, suppliers, and team members.

Support walk-in customers with product inquiries, refreshments, and a welcoming environment.

Coordinate customer requests and communicate with the sales team to ensure excellent follow-up and service.

Order Processing & Administrative Support

Process feed, animal health, and equipment orders accurately and efficiently.

Prepare order documentation, packing slips, and shipping paperwork.

Maintain accurate customer records and inventory documentation.

Assist with invoicing and order tracking systems.

Support feed sample preparation and shipment coordination.

Inventory & Warehouse Support

Receive and verify incoming shipments.

Organize inventory and restock products following FIFO practices.

Coordinate shipments and transfers between locations.

Assist with inventory counts and reporting.

Operate forklifts and warehouse equipment safely.

Support a clean, organized, and safe office and warehouse environment.

Office Coordination & Team Support

Open and close the office daily.

Help maintain a welcoming, professional office environment.

Coordinate with teams across Manitoba, Saskatchewan, Alberta, and Ontario.

Support customer courtesy vehicle management and office organization.

Assist with miscellaneous administrative and operational tasks as needed.

Event & Community Support

Assist with planning and coordinating customer appreciation events, trade shows, and industry activities.

Support event setup, tear-down, and organization.

Work with internal marketing and sales teams on local event coordination.

 
Your background includes:

Previous experience in customer service, administration, office coordination, or a similar role

Strong communication and interpersonal skills with a customer-first mindset

Highly organized with strong attention to detail

Comfortable working independently and managing multiple responsibilities

Experience with Microsoft Office (Word, Excel, Outlook)

Forklift experience or willingness to obtain forklift training

Ability to lift up to 25 kg feed bags and assist in a warehouse environment

Farming or livestock industry knowledge is considered an asset

Experience working with Hutterite customers is considered an asset

Positive attitude, professionalism, and willingness to learn

Why work with us:  

Canadian Family-Owned and Operated Company

Competitive wages

Extended health and dental benefits 

RRSP matching program 

Profit sharing bonus 

Donation matching program 

Professional development opportunities 

Be part of a company that values integrity, innovation, and giving back.

Living our values:

We’re a family-owned business that values its people and the communities we serve. We are committed to providing a supportive and respectful workplace, offering competitive compensation and benefits, and investing in our employees’ success. Whether through our work with customers, our support of employees, or our community involvement, we strive to live our values every day.

Passion: Serving customers innovatively and well.

Humble Confidence:Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.

Integrity:Consistently honest while honouring commitments with our customers, co-workers and suppliers.

Professional:Committed to excellence in the way we lead, serve and relate.

Caring:With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.

All interested applicants are asked to apply with a copy of their resume. We thank all applicants for their interest however, only candidates considered for the position will be contacted for an interview.