Customer Service Representative

Distro

Barranquilla, Atlántico permanent

Posted: April 9, 2026

Quick Summary

We are seeking a Customer Service Representative to join our team as a Client Employee Support Specialist. The ideal candidate will provide comprehensive customer support to our clients, ensuring timely and effective resolution of their queries. The role requires a strong understanding of customer service principles and excellent communication skills.

Required Skills

Job Description

Client Employee Support Specialist (Employee Helpline)

Descripción del puesto

Condiciones laborales Salario: $20,000 MXN mensuales. Modalidad: Presencial. Ubicación: Avenida Universidad 2727, Parques de San Felipe, 31203 Chihuahua, Chih., México. Horario: Tiempo completo, lunes a viernes. 7:00 AM – 4:00 PM 11:00 AM – 7:00 PM Nota: El horario se asigna de acuerdo con las necesidades de la operación.

Descripción del puesto

Buscamos un/a Client Employee Support Specialist que sea el primer punto de contacto para los colaboradores de nuestros clientes. Este rol brinda atención integral y solución de solicitudes relacionadas con nómina, recursos humanos, beneficios y sistemas, asegurando una experiencia de servicio empática, profesional y orientada a resultados.

Responsabilidades principales

Atender llamadas y correos electrónicos confidenciales de empleados. Resolver o canalizar solicitudes relacionadas con: Nómina, recibos de pago y depósito directo PTO, tiempo y asistencia Beneficios (inscripciones, deducciones, ID cards) Accesos, contraseñas y soporte básico en sistemas de RH Seguir protocolos de escalamiento interno y con clientes. Canalizar documentación (incapacidades, LOA, workers’ compensation, etc.). Realizar verificaciones laborales verbales. Mantener registros precisos en sistemas CRM. Apoyar en proyectos especiales del área y otras responsabilidades asignadas.

Requisitos Escolaridad: Preparatoria concluida (licenciatura en RH o afín es un plus). Experiencia: 1 año en servicio al cliente o posiciones similares. Nivel de inglés: Avanzado C1 (indispensable). Excelente comunicación verbal y escrita. Capacidad para trabajar de forma autónoma y en equipo. Organización, atención al detalle y manejo eficiente del tiempo. Habilidad para resolver problemas y gestionar múltiples solicitudes.

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