Customer Service Representative (Back-Office Healthcare Account)

ISTA Personnel Solutions

Makati City, Metro Manila, Philippines permanent

Posted: July 3, 2025

Required Skills

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review providers notes
• Send reminders email via e-mail and SMS.
• Maintain accurate records on providers interactions, transaction, feedback, etc.
• Making outbound calls to insurance company to follow-up on client status.

Requirements:
• A minimum of 6 months BPO experience
• Healthcare experience is a PLUS, not required

• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Capable of adapting to a fast-paced training environment
• Good verbal and written English skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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